Interim ITIL Service Manager

•    Lead the implementation and optimization of ITIL processes (Incident, Problem, Change, and Service Request Management) to improve service delivery and operational efficiency.
•    Manage the end-to-end lifecycle of IT services, ensuring alignment with business needs and continuous improvement of service performance and customer satisfaction.
•    Coordinate and collaborate with cross-functional teams to ensure timely resolution of incidents, minimize service disruptions, and drive problem management initiatives.
•    Develop and implement ITIL-based service management policies, procedures, and documentation, ensuring compliance with internal and external standards and best practices.
•    Monitor and report on service performance metrics, identify areas for improvement, and implement corrective actions to meet agreed-upon service levels (SLAs) and KPIs.