Interim PM SAP S4 HANA (Duitsland & Skandinavie)

•    Communicates Function Service Strategy/Roadmap, Content to Service Provider(s) as necessary. Supports and coordinates the solution refinement/design activities associated with their functional area
•    Reviews and approves/signs-off on key milestones and provides validation of milestone progress; Signs-off on cutover readiness
•    Approves all changes to current policies and procedures for the functional area
•    Responsible to design and finalize the solution to support the process in an outsourced services environment
•    Approves any changes to current processes to deal with exception situations
•    Responsible for overseeing the definition, measurement and establishment of initial service levels and CSL/KPI targets for the functional area
•    Key point of contact for escalating Site leads.
•    Develops and communicates Service Level Targets, OLAs & SLAs to appropriate Service Delivery Manager and or Service Provider(s)
•    Develops and monitors internal and external Service Continuous Improvement plans.
•    Defines/refines changes to the services provided by the Service Provider(s) that require new initiatives and/or projects.
•    Manages the demand and consumption management processes for applicable Service Function(s).
•    Responsible for Service Budget and Financial Management for applicable Service Function(s)
•    Responsible to verify the Service Provider(s) invoices for applicable Service
•    Participate in Joint Executive Steering and Operations Committees with Service Provider(s) Leadership.
•    Coordinate retained and outsourced activities to provide seamless service to Company A Businesses.
•    Resolve escalated Service related issues and disputes.